Serving on a HOA board of directors can be challenging at times. Resolving conflicts, big and small, can be a part of the board member’s responsibilities.
1 – When emotions run high, the parties should separate and take time to cool off.
2 – Attack the problem, not the person. Move beyond personalities.
3 – It is acceptable to express views vigorously, but not harshly. Express views without
judging the other person.
4 – Focus on the problem, don’t chase rabbits.
5 – All parties need to respect the opinions of others and work to develop middle ground.
6 – An effective tactic is to begin discussions with areas of mutual agreement and work backwards into the area of disagreement.
7 – Parties must listen to one another without interrupting.
8 – Let the past be the past and avoid bringing up past issues. Keep the discussions in the present.
9 – Never approach the problem as a competition, with a winner and a loser. A win-win resolution is more tenable over time.
10 – It goes without saying, be as polite as possible and demand the same from the other party.
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