We are excited to welcome your community to William Douglas Management. At William Douglas Management, we are committed to supporting communities with responsive service, clear communication, and a people-first approach — all With Dynamic Management.
As part of this consolidation and transition, we understand that homeowners may have questions about what is changing, what to expect, and where to turn for support. This page was created to address the most common questions and serve as a central resource for important updates and guidance throughout the process. Below, you will find answers to frequently asked questions related to the transition and what it may mean for your account, payments, and community management.
If you do not see your question answered here, please contact us at Hoa@wmdouglas.com. Our team is here to help.
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1. What is changing as part of this consolidation?
As part of this transition, your community’s management services are being moved under William Douglas Management. This means homeowners may see changes related to account access, payment processing, communication channels, and support procedures. Our goal is to make this transition as smooth as possible while continuing to support your community.
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2. Who is my management company now?
Your community is now managed by William Douglas Management. Going forward, homeowner questions, account-related concerns, and general support requests should be directed to our team unless otherwise communicated by your association.
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3. Do I need to do anything right now?
In most cases, no immediate action is required unless you are specifically contacted and asked to complete a step related to your account, payment setup, or homeowner information. We encourage homeowners to review the information on this page and watch for any additional updates that may be shared during the transition.
If you do need to set up a recurring payment arrangement, please complete the following.
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4. What happens to my homeowner account?
Your homeowner account has been imported into the William Douglas Management environment. Your new account number will be viewable through the homeowner portal. If you need assistance locating your new account number, please contact us at Hoa@wmdouglas.com and include your full name, property address, and community name.
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5. Where do I make my HOA payments now?
Payments can be made online through the homeowner portal. As part of this consolidation, homeowners should now submit online payments through WDM’s portal at wmdouglas.com. The overall process remains the same as it was previously.
Please note that existing credit card AutoPay configurations will not transfer to the new portal. Automatic payments will continue to process through March 31, 2026, and will then be discontinued. To avoid any disruption in your assessment payments, you will need to re-enroll in AutoPay on or after April 1, 2026 through the new homeowner portal.
Mail-in payments should be sent to:
(Your Association Name)
c/o William Douglas Management
PO Box 1208
Commerce, GA 30529Payments mailed to the former lockbox will automatically be forwarded to the new one.
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6. Will my current payment method stay the same?
While the overall online payment process will remain similar, existing credit card AutoPay configurations will not transfer to the new homeowner portal as part of this transition. Automatic payments will continue through March 31, 2026, and will then be discontinued.
If you currently use AutoPay and would like to continue doing so, you will need to re-enroll on or after April 1, 2026 through the new homeowner portal.
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7. What happens if I already sent a payment?
If you recently mailed or submitted a payment during the transition period, it will still be processed. If you have any concerns about whether a payment was received or applied correctly, please reach out to Hoa@wmdouglas.com so our team can review your account.
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8. Will my account balance, payment history, and records transfer over?
Yes. Your account balance and account history will transfer to the William Douglas Management system as part of this transition. Any transactions posted during the transition period from April 1, 2026 through April 6, 2026 will still be properly applied to your account and will appear in your account history once the new system information is fully available. No payment or account activity will be lost during this transition.
If you have any concerns after the transition, please contact us at Hoa@wmdouglas.com so our team can review and assist.
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9. Will I receive a new account number
Yes. As part of this consolidation, all homeowners will receive a new account number by email. Information regarding portal access and any related login instructions will also be shared as part of the transition. Your new account number will also be viewable on any physical statements mailed to your address on file.
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10. How do I access the new homeowner portal?
The homeowner portal can be accessed by visiting wmdouglas.com or by downloading the mobile app. Through the portal, homeowners will be able to view account information, manage online payments, place work orders, submit ACC requests, reserve amenities, and more.
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11. What should I do if I need help with my account after the transition?
If you have questions about your account after the transition or need assistance reviewing your account information, please contact us at Hoa@wmdouglas.com and include your full name, property address, and community name. Our team will be happy to assist.
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12. Will my community’s rules, policies, or governing documents change because of this merger?
No. A change in management company does not automatically change your community’s governing documents, rules, policies, or assessment structure. Your association’s governing authority remains with the board, and any formal changes would still follow the association’s standard process.
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13. How do I sign up for eStatements?
After logging in to the homeowner portal, you can enroll in eStatements through your account settings. Once enrolled, your statements will be delivered electronically instead of by mail.
eStatements are a faster and more convenient way to receive your account statements. They help reduce mail delays, provide quicker access to billing information, and allow you to keep your account documents available digitally in one place.
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14. Will my Community Manager be changing?
No. Your Community Manager will remain the same. They will be assigned a new email address reflecting the @wmdouglas.com domain, and any emails sent to their previous address will be routed to the new address.