Frequently ASKED Questions
William Douglas Management provides 24 hours a day, 7 days a week coverage including holidays. There is never any reason to worry with us on your team!
William Douglas Property Management has transitioned to HomeWiseDocs for your closing requests and condo questionnaires. Please go to www.homewisedocs.com to set up your free account. Here are some tools to help acclimate you to the new system.
1. There is a help center on the website for frequently asked questions.
2. There is an online chat option allowing a HomeWiseDocs representative to walk you through the ordering process.
3. Telephone customer service is available Monday through Friday from 9:00 a.m. until 8:00 p.m. Eastern time.
We have a lot of homeowners who haven’t paid. Does your company have a way to deal with delinquencies?
William Douglas Management has dedicated staff solely tasked with improving an association’s financial soundness by assisting the board with retrieving overdue revenue from delinquent membership accounts
The old fashioned way is just to call, of course. However, our association managers are often out of the office checking on properties. Email and voicemail are great options. You can also use the “Contact Us” form on this site or log in to your homeowner account to submit specific maintenance requests. You can log in to your account by clicking the “sign in here” button at the top right of each page.
There are no hidden fees. We do not charge for storing client records or any other nonsensical fees. We do not want our clients to feel that they are being nickeled-and-dimed.
William Douglas Management uses a state of the art software system that is complemented by a document imaging system. Through this software, your Board members have remote access to the association information via the internet.