Last updated: 01/16/2026

 

William Douglas Management respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when you visit our website or services (our “Services”) and describes our practices for using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect:

• Through our Services.
• In communications, including email, text, chat, and other electronic messages, between you and the Services.
• Through mobile and desktop applications you download from our website, which provide dedicated non-browser-based interaction between you and our website.
• When you interact with our advertising and applications (including mobile apps) on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company, our affiliates and subsidiaries or any third party that does not reference this policy; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.

We may provide additional or different privacy policies that supplement this policy. These include state-specific privacy notices or privacy policies specific to certain features, services, or activities provided by us.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Children Under the Age of 18

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information. If you believe we hold any information about a child under the age of 18, please contact us at

Media@wmdouglas.com

Personal Data That We Collect or Process

“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, bank account information, or online identifiers such as your IP address.  

The types and categories of personal data we collect or process include:

• Account and contact information, including name, postal address, e-mail address, date of birth, phone number, and other contact information you provide us through the use of our Services.
• Images captured by CCTV footage (if your property includes CCTV monitoring).
• Device information, including your IP address, device identifiers, operating system and version, and information collected through cookies and web beacons.
• Any other personal data included in communications with us.

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users visiting our website.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, but it does not allow to directly or indirectly identify you. This includes clickstream information to, through, and from our Services (including date and time), page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

How We Collect Your Personal Data

You Provide Information to Us

We collect information about you when you interact with our Services, such as when you fill-out of a form on our website, log into the homeowner / resident portal, contact us through email or phone, participate in surveys, contests, or promotions, or carry out a transaction through our Services.

You also may provide information to be transmitted to other users of the Services or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies, including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services that you access and use.

We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).

Using automatic collection technologies helps us to improve our Services, store information about your preferences, and deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

• A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain parts of the Services. Unless you have adjusted your browser or device settings to block non-essential cookies, our system will automatically opt-in to such cookies when you visit our website or use our Services.
• Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

• Advertisers, ad networks, and ad servers.
• Analytics companies.
• Your device manufacturer.
• Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about opting out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“), including how to add the NAI Global Privacy Control (GPC) extension to your Chrome web browser, see NAI: How to Opt Out.

From Business Partners and Service Providers

We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as email platform providers, content delivery services, payment processors, promotions services, gift card program providers, analytics, security and anti-fraud services, and data brokers. We also may receive personal data from business partners that we engage to share consumer information with us, including your personal preferences and demographic information such as age, gender, and income level so that we can better provide you with a personalized experience, including personalized services.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

• Provide you with the Services and any contents, features, information, or additional services that we make available through the Services.
• Provide you / the homeowners / residents with the community management services and additional services as agreed in the contract entered into between you and us, including giving you access to your homeowner / resident account.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Fulfill any other purpose for which you provide it.
• Develop, maintain, and improve our website, products, or services.
• Analyze website performance and usage.
• Communicate with you and respond to your enquiries.
• Provide you with support in the event of technical, financial, or other issues.
• Notify you about changes to our website, products or services where appropriate.
• Provide you with news, special offers and general information about other products, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• Detecting and preventing fraud or illegal activity.
• Ensure security of our information and Services.
• Comply with our legal obligations and respond to law enforcement requests as required by applicable law, court order, legal process, or governmental regulations.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

 

Who We Disclose Your Information To

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also disclose personal data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of William Douglas Managements’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by William Douglas Managements’ is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of William Douglas Managements’, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some parts of the Services may be inaccessible or not function properly.
• Promotions by the Company. If you do not wish us to use your information to promote our own or third parties’ products or services, you can opt out by using the opt-out feature provided in the promotional communication or sending us an email stating your opt-out request to Media@wmdouglas.com.

Your State Privacy Rights

Depending on your state of residency and the applicability of relevant U.S. State privacy laws to the Company, you may have certain rights related to your personal data, including:

• You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format.
• You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information’s nature and processing purpose.
• You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. Depending on your state of residency and the applicability of relevant U.S. State privacy laws to the Company, you may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. In addition, we may not be required to fulfill your request if we are not subject to the applicable state law under which these rights are granted.

To exercise any of these rights, please send us an email at Media@wmdouglas.com.

If you are a Nevada resident and to the extent that we are subject to privacy laws applicable in the State of Nevada and engage in the “sale” of your personal data as defined under such law, you have a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: Media@wmdouglas.com.

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.

How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.

Changes to Our Privacy Policy

We may update this policy from time to time. When we make material changes to this policy, we will provide you with a notice of any such changes through our Services, such as posting a notice on the website’s homepage. The date the privacy policy was last updated is identified at the top of the page. We advise to check our Services periodically to see the current policy and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at:

Media@wmdouglas.com